Shipping policy

Renova Home Shipping Policy

Effective Date: 2/1/2025

Thank you for shopping with Renova Home. We are committed to delivering your renter-friendly home upgrade products efficiently and securely. Please review our Shipping Policy for important details about shipping times, costs, and procedures.

1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer standard and expedited shipping options:

  • Standard Shipping: Estimated delivery within 7-15 business days.

  • Expedited Shipping: Estimated delivery within 3-7 business days.

Note: Delivery times may vary due to factors such as carrier delays, customs processing, or high order volumes.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the shipping method selected.

  • Free standard shipping is available on orders over $100.

4. International Shipping

  • We currently ship to select countries. International shipping rates and delivery times will be displayed at checkout.

  • Customs, duties, and taxes are the responsibility of the customer and may vary by destination.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your order using the link provided in the email.

6. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us at support@renovahome.com.

  • For lost shipments, we will work with the carrier to investigate and resolve the issue.

7. Incorrect Shipping Information

  • Please ensure your shipping details are accurate at the time of purchase.

  • Renova Home is not responsible for delays or losses due to incorrect or incomplete addresses.

8. Damaged Packages

  • If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and items.

  • We will assist you in filing a claim or sending a replacement, as appropriate.

9. Contact Us

For any questions regarding shipping, please contact us at:

Thank you for choosing Renova Home. We appreciate your business!